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Refund Policy

We want you to be happy with your Alert Program® purchases. In the unlikely event you find something you purchased isn’t a match, here is how we can help.

Shippable Products (books, CDs, and board games)
We have a 30 day return policy. Simply ship the items back to us at: TherapyWorks, Inc., P.O. Box 95316, Albuquerque, NM, 87199, USA. Once we receive your item and verify that it is not damaged, we gladly will refund you for the cost of your items! (NOTE: Shipping costs are non-refundable.)

Downloadable Products (games, music, and ringtones)
We do NOT offer a refund on any of our downloadable products. These are products that you receive an email link to and then download to your computer, tablet, or phone, so we do not offer a refund. Thank you for your understanding!